All orders placed at CeremonialSupplies.com ship from various locations within the U.S., but we ship most products all over the world. We offer various shipping methods to serve you based on your needs and all of our packages are handled by the major shipping carriers like FedEx, UPS and USPS. We ship most packages via FedEx. We will email you the tracking number for your shipment once the order is shipped.
We strive to have your order delivered on or before the estimated arrival date posted on the website. Delays caused by the shipping carriers are beyond our control, we apologize for the inconveneince.
Shipping methods will be calculated upon checkout. You will have the option to select from standard, expedited and express/overnight shipping methods within the continental U.S.
Please take note that not all items qualify for express/overnight shipping. Please contact one of our customer service representatives for more information about these items.
International services may vary based on location; please note that the shipping fee we charged does not cover taxes and duty fees charged by your country’s customs agency. Contact us by e-mail at email@example.com for more information on international shipments.
We offer a 30 day return policy, starting from the day you receive your package. You will receive a full product refund as long as it is returned in brand new condition and in its original packaging (as it was sold to you). Shipping charges are non-refundable. Please note that customized products are non-returnable.
To return, please follow the steps below:
Returning more than 3 items:
If you need to return three or more items, please take note that the highest priced item(s) will incur a 20% handling fee.